The Pokies 114 — Rules & Terms

Welcome to the official rules page for The Pokies 114. This document sets out our terms of use, account rules, payment and withdrawal procedures, bonus and promotion conditions, and how we manage suspected breaches. We have tested our platform across multiple devices and jurisdictions; our results show clear timelines and procedures so you know what to expect when you play with us. Read these terms in full before registering or placing wagers. By opening an account with The Pokies 114 you accept and agree to comply with these rules.

General information and scope

The Pokies 114 provides online casino and betting services to customers where permitted by law. These rules apply to your use of our services on desktop, mobile and other internet-enabled devices. They form a legally binding agreement between you and The Pokies 114. If you do not agree with any part of these terms, you must stop using our services immediately.

We reserve the right to update these terms at any time. Changes may be required by law, regulatory guidance, or for operational reasons such as improving customer service or security. We will publish updated rules on this page; continued use of the site after publication constitutes acceptance of the revised terms.

Quick reference: Key rules at a glance

Eligibility and responsible play

Only players who meet the legal requirements of their jurisdiction and who are not subject to self-exclusion may open an account with The Pokies 114. You are responsible for confirming that online gambling is permitted where you live. We recommend that you check the laws and seek legal advice if you are unsure.

We take responsible gambling seriously. Our team has tested and implemented industry-standard safeguards to monitor play patterns and detect potential harm. If you believe you are experiencing problems with gambling, please contact our support team for help or use self-exclusion and deposit limit tools available in your account settings.

Opening and maintaining your account

When you register with The Pokies 114 you must provide accurate personal information including full name, date of birth, residential address, email and phone number. We will verify this information to comply with regulatory and anti-money laundering requirements. It is your responsibility to keep your details accurate and current.

1. Register in your own name only. Accounts registered to corporations or other persons without prior approval are not permitted.
2. Only one primary account per player is allowed unless we explicitly authorise multiple accounts.
3. We may request identification documents, such as a government-issued photo ID, proof of address, and evidence of payment method ownership. Verification is required before certain transactions, particularly withdrawals.
4. Failure to provide requested documentation when reasonably required may result in account suspension or restrictions on withdrawals.

Account security and prohibited activity

Your account is for personal, non-professional use only. You must not share account access or use someone else’s payment instruments without prior authorisation. For your security, choose a strong password and protect your login details. If you suspect unauthorised access contact our support team immediately.

We prohibit the following conduct and reserve the right to act if any is detected:

• Collusion or coordinated play across multiple accounts to gain unfair advantage
• Using bots, scripts, macros or any automated gameplay tools
• Maintaining duplicate or multiple accounts to exploit promotions or bonuses
• Using stolen or unauthorised payment methods
• Any behaviour intended to manipulate game outcomes or our systems

If we have reasonable grounds to believe a player has engaged in prohibited activity, we may suspend the account, void wins, withhold funds and, where appropriate, refer matters to the relevant authorities.

Deposits and accepted payment methods

We offer a range of payment methods that vary by country. Typical options include credit/debit cards, bank transfers, and local methods such as PayID. All deposits must be made from payment instruments that are in your name, unless you have prior written approval from us.

Key points about deposits:

• Deposits will usually appear in your account once the originating financial institution confirms transfer.
• We may limit deposit amounts and availability depending on your verification status and local regulations.
• We may ask for documentation relating to the source of funds for larger deposits as part of our anti-money laundering checks.
• Using someone else’s payment card or wallet without authorisation is strictly prohibited and may lead to immediate account suspension and forfeiture of funds.

Withdrawals: process, timelines and conditions

We aim to process withdrawal requests promptly. Based on our testing across platforms, standard processing times vary depending on the method you choose and documentation provided. Our team’s experience shows the following general expectations:

• Processing time on our side is typically within a few business days, but some requests require additional verification which may extend this timeframe.
• Once we have processed a withdrawal, the time it takes to reach your bank or payment provider is outside our control and depends on the receiving institution.
• We will provide transaction evidence upon request to help you liaise with your financial institution.

Withdrawal conditions you should note:

1. Withdrawal requests may be subject to verification checks. We may retain funds until we are satisfied with the identity checks.
2. To protect against money laundering, we require wagering of deposited amounts before permitting withdrawals. Current playthrough requirements we apply are:

• PayID deposits: 1x playthrough of the deposited amount before withdrawal
• Credit card deposits: 3x playthrough of the deposited amount before withdrawal

These playthrough rules are part of our compliance program. If a withdrawal is rejected by your bank and returned to us we will contact you to arrange an alternative payment method where possible.

We do not charge withdrawal fees. However, intermediary banks or your financial institution may apply their own fees or conversion charges.

Bonuses, promotions and fair use

Bonuses and promotions are subject to their own specific terms as well as the general rules set out here. Promotions may be limited to certain games, bet types or regions. Always check the promotion terms before participating.

From our testing and monitoring, common issues that lead to bonus disputes include strategy abuse and playing ineligible games. To avoid problems, be aware of these principles:

• Bonus funds are provided for entertainment and must be wagered according to the stated requirements before withdrawal.
• Using systematic strategies or wagering patterns designed solely to meet bonus requirements without genuine play may be considered bonus abuse.
• If we have reasonable grounds to believe bonus conditions are being abused, we may void the bonus and any associated winnings.
• Certain games may be excluded from contributing to wagering requirements or may contribute at reduced rates; always confirm game eligibility within the promotion terms.

Any winnings from bets placed using a promotion that is later cancelled or forfeited will be voided.

Game malfunctions and error handling

Occasional software or transmission errors can occur. If a game malfunctions during play you should not attempt to take advantage of the error. In the event of a malfunction we will:

• Investigate the incident promptly with our software providers and partners
• Decide, at our sole discretion, whether wagers stand or are void
• Return funds where appropriate, or correct accounts once the investigation is complete

We test our games and systems regularly to minimise errors. Our investigations may require time, and funds may be held while we validate outcomes or work with third parties to resolve the issue. We will communicate the outcome to affected players.

Data, privacy and security

Your privacy and the security of your personal information are important to us. We use industry-standard encryption and secure storage practices to protect data. Our privacy policy explains how we collect, process and store your personal data, including when we need to share information with payment processors, fraud prevention services or regulatory bodies. Verification documentation provided to us is handled with care and will only be used for identity and transaction validation.

Breach of rules, suspension and termination

If you breach any of these rules, or we reasonably suspect you have, The Pokies 114 reserves the right to take one or more of the following actions:

• Suspend access to your account pending investigation
• Cancel or void pending wagers and winnings
• Withhold or freeze funds while we validate transactions and documentation
• Close your account permanently and revoke access to promotions
• Report suspected criminal activity to law enforcement or relevant regulators

Where we withhold funds for investigation, we will take reasonable steps to resolve matters quickly. If you disagree with our decision you may contact customer support to request further clarification and submit documentary evidence. Serious breaches or fraudulent conduct may result in referral to law enforcement.

Chargebacks, disputed payments and financial controls

If a deposit or withdrawal is disputed by your card issuer or payment provider, we will investigate. Reversed transactions may lead to account limitations until the matter is resolved. Frequent or suspicious chargebacks may trigger account closure and review for potential fraud.

We operate financial controls and anti-money laundering checks consistent with regulatory standards. You may be asked to provide proof of the source of funds for certain transactions. Providing accurate and timely information helps us process withdrawals without delay.

How to contact us and dispute resolution

If you have questions about these rules, or if you wish to dispute a decision, please contact our support team using the contact methods provided within your account. We investigate disputes thoroughly and aim to provide a clear written response. For matters involving regulatory or legal complexity we may need to escalate the issue to the relevant authority.

Other important provisions

We may, from time to time, introduce changes to services, game availability, payment methods and promotional offers. We will notify you of material changes via the site or your registered email where appropriate. If you continue to use our services after a change, you are deemed to have accepted that change.

We are not a bank or financial institution. Funds held in your account do not accrue interest and are held only for gaming purposes under the terms of these rules. Conversion of currencies is managed by payment providers; we do not provide independent conversion services.

Our commitments and what our testing shows

From our internal tests and customer feedback, The Pokies 114 commits to the following service standards:

• Transparent processing of deposits and withdrawals with clear playthrough requirements
• Prompt communication during verification or investigations
• Robust security measures to protect your account and personal data
• Fair handling of disputes with documented outcomes

We regularly audit our systems and partner with reputable suppliers to ensure fairness and regulatory compliance. Our results show that most verification and withdrawal requests are completed within reasonable timeframes when customers provide the requested documentation promptly.

Summary and final notes

These rules are designed to protect players and the integrity of The Pokies 114. They balance your rights as a customer with our need to comply with legal obligations and maintain a fair, secure gaming environment. By registering and playing you confirm that you understand and accept these terms.

If you need clarification on any part of these rules, or if your circumstances change, contact our support team for assistance. We aim to provide clear, helpful responses and to resolve issues with fairness and transparency.

Version and effective date

This rules page is the current version and is effective from the date published on the site. We will list the effective date on the platform. Please review this page regularly as updates may occur to reflect legal or operational changes.